• Cancellations made at least 48 hours before the scheduled service will receive a full refund. • Cancellations made 24 hours to 1 days before the scheduled service will receive a 50% refund. • Cancellations made less than 24 hours before the scheduled service will not receive a refund. Custom Commission Policy: Production begins within 24–48 hours of booking. Cancellations requested before materials and studio work begin (within 48 hours) receive a 100% refund. Cancellations made once painting has commenced receive a 50% refund to cover studio time and custom supplies. Due to the personalized nature of custom art, completed or shipped portraits are strictly non-refundable. A high-resolution digital proof is sent prior to shipping to ensure satisfaction. In the rare event of transit damage, notify within 48 hours of delivery with photos for carrier claim assistance.