Help Center

Please see our pet parent tutorial page which explains in steps, how you can book a Petworks pet care service professional on our platform.

A better question might be, what can't you find on Petworks? Our professionals fill every niche of the pet industry. We are truly your one-stop shop for pet health, wellness, and time of need pet care.

There's no cost to browse or connect with our nationwide network of trusted pet care professionals. You only pay when you book a service. When you book and pay through Petworks, a 10% Care Coverage fee is added to your total at checkout (the fee is 10% of your booking total with no maximum, so it scales with the size of your booking). Care Coverage is our promise to support you and your pet every step of the way. It includes access to our live, human Concierge Team, full refunds if a booking is canceled through no fault of your own, and help resolving any booking disputes. All to give you peace of mind while your pet gets the care she deserves.

No. The Care Coverage fee is 10% of your booking total, so it scales with the size of your booking. There is no cap or maximum fee.

Yes. Bookings transacted and paid-for outside of the Petworks platform are strictly prohibited. When a booking is transacted/paid-for outside of the Petworks platform, Petworks cannot guarantee recovery of any external funds exchanged between pet parents and pet pros. All bookings are to be transacted and paid-for, in full, on the Petworks platform. This also helps Petworks resolve disagreements in the rare instance there is a booking dispute between a pet parent and a pet pro.

When people think of pets, they often call to mind the more common ones - cats, dogs, fish, birds, rabbits. Here at Petworks, our list goes way beyond that! Our pet pros serve all kinds of family members - whether they're furry, fluffy, feathery, scale-y, soft, spiky or slimy!

There are two easy ways to find pet pros on Petworks:

Option 1: Browse by category - Go to our homepage, click on the category you need (like 'dog training' or 'animal chiropractic'), and explore the list of pros near you.

Option 2: Request a quote - Visit our Request Quote page, fill in your information and what you're looking for, and we'll show you a list of qualified pros in your area who match your needs. This is a great way to quickly connect with multiple pros at once!

A pet pro that has a check mark next to 'Certified' on their listing has verified to us that they (or their business) have received professional certifications to work with your pet in their field. You will also see that many pros have specified what kind of licensing they have by indicating if they have a Business License or are a Licensed Clinical Psychologist, Licensed Creative Arts Therapist or Licensed Mental Health Counselor (LMHC).

When a pet business is bonded, it means they have purchased a surety bond, which provides financial protection to their clients in case the business fails to fulfill its obligations or commits any misconduct. When a pet business is insured, it means they have obtained insurance coverage, offering protection against various risks, such as property damage, liability claims, or employee injuries, depending on the type of insurance they hold.

Once you explore our list of pros, we're sure you'll find something your pet needs - or maybe something you didn't even know they needed! When you do, the best way to contact a pro is by sending them a message. On every listing underneath a pro's profile icon on the right-hand side, there is the option to 'Send Message.' Your message goes directly to their Petworks inbox as well as their business email to ensure they don't miss it!

Once you submit a booking request, each pet pro you select will respond to you with a customized message based on your needs for that service. You will receive an alert from us anytime a pet pro sends you a message - so you won't ever miss a thing!

Absolutely! Many of our pet pros have set up online payments. Pros who have the 'Book Now' link on their listing allow you to submit your payment directly through the site using Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, Affirm, Link, and Klarna.

Some pet pros offer recurring services—for example, weekly training or monthly grooming—with payments that are charged automatically on a schedule. When you accept a quote that has recurring payments set up, your card is charged for the first payment right away. After that, Petworks will charge the same amount on the schedule the pro chose (e.g. every week or every month) until all payments are complete. You can cancel future payments at any time by contacting [email protected].

Once you submit your payment info for one of our pet pros, they have 3 days to accept or decline the booking. If they accept, your credit card will be charged.

Sometimes a pet pro may need to decline your booking. Don't worry - your credit card will not be charged if this happens. Whatever their reason may be, feel free to contact our team to help you find another qualified pro for the job!

In many cases, yes! Some pet pros allow you to choose a session time based on their real-time availability. When that's the case, you'll be able to select an open time slot from their calendar. The times are shown in the pet pro's local time zone, but don't worry - we'll clearly show you what that means in your own time zone and highlight the time difference. Once you schedule, both you and the pet pro will receive a calendar invite with all the details, including a Google Meet link if the session is virtual.

After you book and the pet pro accepts, scheduling depends on the pro's setup. Some pros have calendar integration enabled, which means you'll be invited to pick a time slot directly from their availability calendar. Others prefer to coordinate scheduling through messaging. Either way, once a time is confirmed, you'll receive a calendar invite with all the appointment details. If you don't hear about scheduling within a day or two of your booking being accepted, feel free to message the pet pro directly to coordinate a time.

The platform used for virtual appointments varies by pet pro. Many use Petworks' built-in video chat feature, which lets you video call directly within your booking conversation - no separate app needed. When a pet pro uses Petworks' scheduling system, your calendar invite may include a Google Meet link. Some pros may prefer to use Zoom, phone calls, or another platform. If it's not clear from your booking confirmation, just message the pet pro to ask how they'll conduct the session.

Petworks has a built-in video chat feature that lets you video call directly with your pet pro without needing any separate apps. Once you have a booking, you'll see a video camera icon in your conversation. Click it to start or join a video call. You can also invite the other person if they haven't joined yet. The video chat works in your web browser - no downloads required. You can turn your camera off if you prefer audio-only. It's a convenient way to have virtual consultations, training sessions, or quick check-ins with your pet pro.

For virtual appointments, you'll typically receive a calendar invite with a video link (usually Google Meet) or the pet pro will send you meeting details via message. Make sure you have a stable internet connection, and if it's a pet consultation, have your pet nearby if needed. Test your camera and microphone beforehand. The pet pro will join at the scheduled time and conduct the session just as they would in person. If you have any technical issues, message the pet pro - they're usually happy to reschedule or switch to a phone call if needed.

For in-person services (like mobile grooming, pet sitting, dog walking, or home visits), the pet pro will coordinate the location and time with you after booking. This is typically done through Petworks messaging. Make sure to confirm the address, any gate codes or entry instructions, and whether you need to be home. The pet pro's listing usually indicates if they offer mobile/in-person services and what areas they serve.

Once a pet pro has delivered their service to you successfully, we ask that you log back into your account and mark the booking complete. You will also be able to leave a rating & review for the pro at this time.

If you need to cancel a booking, you can do so directly from the booking page. Go to your inbox, open the conversation for that booking, and click the 'Cancel' option. You'll be asked to provide a reason for the cancellation - this helps the pet pro understand and also helps Petworks support determine if a refund is warranted. Once you submit the cancellation, Petworks support will be notified and will review your request. If a refund is approved, we'll process it through Stripe and you'll receive a confirmation email. We recommend also messaging the pet pro directly to let them know, so they can adjust their schedule accordingly. If the pet pro has a refund policy, you can review it before canceling.

To request a refund, you'll need to cancel your booking first. Go to your inbox, open the conversation for that booking, and click 'Cancel'. Provide a reason for the cancellation, and Petworks support will be notified to review your request. We'll consider the pet pro's refund policy, how far in advance the cancellation was made, and the reason for cancellation. If approved, we process the refund through Stripe and you'll receive a refund confirmation email receipt. The refund typically appears on your original payment method within 5-10 business days, depending on your bank. If you have questions about a pending refund, contact [email protected].

Oh no! We hope this won't happen, but want to help you resolve the issue as quickly as possible if it does. We recommend communicating directly with the pet pro first, to discuss what went wrong and how best to move forward. Our team will also be notified to help you navigate the situation and find a solution.

Yes, please do! It would be-hoof you and other pet parents to leave reviews! We are proud of the work our pet pros do and want to show our appreciation when they make a difference in the lives of your pets. If for some reason they were not up to your standards, your review helps them improve their business and guides other pet parents who are looking for the purr-fect pet pro! Petworks reserves the right to remove offensive, derogatory, or defaming reviews at our discretion.

Yes, after you leave a review, there's an optional tip form. Note that Petworks does not collect its normal service fee on tips, and we don't withhold any booking fees from the pet pros. The only fees are the payment processing fees that are charged by Stripe (approximately 2.9% plus 30 cents).

When you book and pay through Petworks, you're backed by Care Coverage — our promise to support both you and your pet every step of the way. Care Coverage includes access to our live, human Concierge Team, full refunds if your booking is ever canceled, and help resolving any booking disputes. It's all designed to give you peace of mind, so you can focus on what matters most: caring for your pet.

Petworks, as it currently exists today, launched in 2021. There was an earlier version of the platform called 'Petmasters', but the founders decided to re-launch it as Petworks in 2021.

Yes! Petworks gift cards are the perfect gift for any pet parent. You can purchase gift cards in amounts of $50, $75, $100, or $150. They can be redeemed for any pet care service on Petworks.com - from dog training and pet sitting to grooming, nutrition consultations, and more. Visit our gift cards page to purchase.

To redeem a Petworks gift card, enter the gift card code during checkout when booking a pet care service. The gift card balance will be applied to your order. If your booking total exceeds the gift card amount, you can pay the remaining balance with a credit card. If you have any issues redeeming your gift card, contact us at [email protected].

The Petworks Concierge is your personal guide to finding the perfect pet care professional. When you contact a pet pro on Petworks, our Concierge team may reach out to welcome you, help you compare options, and answer any questions about the booking process. If you're having trouble finding the right pro, they can connect you with additional matches based on your needs. They'll also follow up to make sure you're getting responses and help if any issues arise during the booking process. Think of them as your dedicated support team for finding and booking pet care.

Yes! If you contact a pet pro and we think you might benefit from additional options, we may automatically reach out to a few more qualified pet pros on your behalf. You'll receive a message from our Concierge letting you know we've connected you with additional matches. This helps ensure you find the best fit for your pet's needs, especially if your first choice is unavailable or doesn't respond quickly. You can also message the Concierge directly if you'd like help finding more pros.

If you have additional questions about Petworks, by all means send us a message and we will get back to you ASAP.

Yes, we have over 30 tutorials available ('pro tips') which explain everything from setting up your listing page to getting booked and paid by pet parents.

By joining our pet lovin' community, you get to promote your business and build relationships with pet parents and pet care service professionals who share your love of animals! Most importantly - pet parents will find, book, and pay you on the Petworks platform. Your pet care business will grow!

First, you'll need to create an account by going here: https://www.petworks.com/signup. Then, just follow our simple step-by-step instructions to apply for membership. Petworks will then review your application to make sure it meets our criteria. Pending approval, you'll then be able to start connecting with pets and their families, and you'll start getting booked.

There is no cost to become a member of Petworks. When you are booked by a pet parent through the Petworks platform, we withhold 15% of the proceeds as a booking fee. For example, if a pet parent books you for $200, Petworks keeps $30, and we securely transfer $170 directly into your bank account.

There is a $10 minimum booking fee per booking. For example, if you are booked for $40, you would owe Petworks $10 on that booking.

Yes! For bookings that use a deposit and balance payment structure, the combined booking fee is capped at $150. This means if you have a high-value booking (for example, a $2,000 pet transport service), your total commission across both the deposit payment and the balance payment will not exceed $150. This cap helps pet pros keep more of their earnings on larger transactions.

When pet parents book through Petworks, a 10% Care Coverage fee is added to their total at checkout. This fee is paid by the pet parent, not deducted from your earnings. There is no cap on the Care Coverage fee—it is 10% of the booking total, so it scales with larger bookings. Care Coverage provides pet parents with access to our Concierge Team, full refunds if a booking is canceled by the pet pro, and help resolving any booking disputes. This gives pet parents peace of mind and helps build trust in the platform, which benefits you as a pet pro.

Running Petworks involves ongoing costs beyond the commission we charge to pros—including marketing and SEO to bring pet parents to the platform, product development, customer support, trust and safety efforts, and the infrastructure that supports booking, payments, and dispute handling. The Care Coverage fee on the pet parent side helps fund those efforts. We made a deliberate decision not to place the full cost burden on either pros or pet parents alone. Instead, we balance fees across both sides of the marketplace so that pros aren't carrying all platform costs through commission alone, and pet parents contribute a smaller share toward the systems and protections that support a safe, functional marketplace.

No, Petworks does not collect a booking fee on tips. The only fees withheld are the payment processing fees charged by Stripe (approximately 2.9% plus 30 cents).

You can purchase a Featured membership for $24.99/mo billed monthly, or $19.99/mo billed annually (best value). To upgrade, go to your Membership Settings. Featured membership benefits include: 1. Priority search placement - your listing appears at or near the top of search results in your category; 2. Homepage visibility - your listing is displayed in the 'Featured Members' section on the Petworks homepage; 3. Featured badge - your listing stands out with a unique badge and attractive design ribbon; 4. Multi-listing coverage - if you have more than one Petworks listing, the Featured designation applies to all of them.

Premium is our highest-tier membership, designed to help dedicated pet care pros stand out, grow faster, and simplify their business. To upgrade, go to your Membership Settings. Premium includes all Featured benefits PLUS:

Visibility & Growth: Top placement in search results, featured on homepage, guest article submission opportunities, exclusive 'Petworks Pick' badge (with 10+ bookings), and automatic inclusion in relevant pet parent requests.

Premium Features: Same-day instant payouts for bookings, ability to import reviews from clients who booked you outside Petworks, accounting/payout reports for tracking payments, and exclusive early access to beta features.

Dedicated Support: Your own personal Petworks Concierge representative to help answer questions, resolve issues, and help you get the most out of the platform.

Both memberships help you get more visibility, but Premium offers significantly more features. Featured ($24.99/mo or $19.99/mo annual) gives you priority search placement, homepage visibility, and a featured badge on your listing. Premium includes everything in Featured, plus: same-day instant payouts, ability to import outside reviews, accounting reports, beta feature access, eligibility for the 'Petworks Pick' badge, guest article opportunities, auto-inclusion in pet parent requests, and your own dedicated Concierge representative. If you're serious about growing your pet care business on Petworks, Premium is the way to go.

To manage your membership, go to your Membership Settings in your dashboard. From there you can upgrade, downgrade, or cancel your subscription. If you cancel, your membership benefits will remain active until the end of your current billing period. If you have any issues managing your membership, email [email protected] and we'll help you out.

Petworks offers several badges to help you stand out and build trust with pet parents:

Petworks Approved ✓ - Awarded when you have at least one open listing and an active membership in good standing. You can display this badge on your business website.

Petworks Verified ✓ - Awarded when you've enabled online payments and completed identity verification through Stripe. Shows pet parents you're trusted and secure. Displayed next to your name on your listing and in search results.

Premium Pro - Awarded to pet pros with a Premium membership. Displayed on your listing and in search results.

Petworks Pick - Awarded when you have at least 10 verified Petworks bookings. Displayed on your listing and in search results.

Instant Checkout - Shows pet parents they can book directly without messaging first. Requires online payments enabled and at least one pricing package.

Rapid Responder - Awarded when you typically respond to messages within 2 hours (based on the last 60 days). Helps pet parents know you're quick to respond.

The Petworks Verified badge is awarded to pros who have enabled online payments and successfully completed identity verification through Stripe. To earn this badge: 1) Go to your dashboard and enable online payments if you haven't already; 2) Complete the Stripe identity verification process. Once verified, the badge will appear next to your name on your listing and in search results, showing pet parents that you're trusted and secure.

The Instant Checkout badge shows pet parents they can book your services directly without messaging first. To earn this badge, you must: 1) Enroll in online payments through your dashboard; 2) Create at least one pricing package. Once both are complete, the badge will automatically appear on your listing and in search results.

The Rapid Responder badge is awarded to pet pros who typically respond to messages within 2 hours. This is calculated based on your response times over the last 60 days. To earn and keep this badge, make sure to reply to pet parent messages promptly. The badge helps pet parents know you're quick to respond, which can lead to more bookings.

The Petworks Pick badge is awarded to pet pros who have completed at least 10 verified bookings through the Petworks platform. This badge is displayed on your listing and in search results, signaling to pet parents that you're an experienced and trusted pro on the platform. Keep providing great service and the bookings will come!

Yes! The Petworks Approved badge is specifically designed for you to display on your business website, social media, or marketing materials. You can find the badge code in your dashboard under the Badges section. Simply copy the provided HTML code and paste it on your website to show potential clients that you're a Petworks Approved professional.

Yes, you can (and should!) include a Youtube video with your listing.

We ask that you refrain from including website links, email addresses, and phone numbers in your description, pricing packages, and auto-responder message. You ARE permitted to provide contact information after you've had an initial messaging through our platform. We recognize this may be necessary to schedule appointments.

The best size photo for the website is 960px wide by 540px tall (16:9 ratio). If the photo is a different ratio, the website will crop the photo. Photos must be jpg, png, or gif. If you have problems uploading photos, please feel free to send the photos to [email protected] and we will upload them for you.

Be on the look out for texts and emails with the subject line 'A Petworks Parent is Asking For You' which means a pet parent has contacted you. We recommend you whitelist the email address [email protected] so these important message alert emails don't end up in your junk/spam folder.

Here is a helpful YouTube video which is a great tutorial explaining the Petworks platform booking process.

Yes. You can connect your Google Calendar to Petworks. When you accept a booking, you'll have the option to let the pet parent choose a time based on your real-time availability. If you enable this, they'll be able to schedule the session directly. Once they do, both of you will receive a calendar invite that includes a Google Meet link, perfect for virtual sessions. Your availability will always reflect your local time zone, and pet parents will be notified if there's a time difference.

Petworks has a built-in video chat feature that lets you conduct virtual sessions directly within the platform - no Zoom or separate apps needed. To use it: 1) Go to your conversation/booking with the pet parent; 2) Click the video camera icon to start a video call; 3) If the pet parent isn't there yet, you can click to invite them - they'll receive an email and notification; 4) You can turn your camera off for audio-only calls if preferred. The video chat is great for consultations, virtual training sessions, follow-ups, or anytime you need face-to-face communication. It works directly in the web browser with no downloads required.

To set up your availability, go to your pet pro dashboard and look for the Calendar or Availability settings. There you can specify which days of the week you're available and set your working hours for each day (e.g., Monday 9am-5pm, Tuesday 10am-6pm). You can also set multiple time blocks per day if you have breaks. Once configured, pet parents will only be able to book time slots that fall within your available hours. Your availability is shown in your local time zone, and the system automatically handles time zone conversions for pet parents in different locations.

If you need to reschedule an appointment, the best approach is to message the pet parent directly through the Petworks platform to agree on a new time. Once you've both agreed, the pet parent can select a new time slot from your availability calendar. If the booking has a calendar event, a new calendar invite will be sent to both of you with the updated time. We recommend giving as much notice as possible when rescheduling to maintain a good relationship with your clients.

There are two ways pet parents can book your services on Petworks:

1. Pricing Packages - You create standardized pricing options on your Pricing Packages page. Pet parents can choose a package from your listing and initiate a booking directly. You're not obligated to accept—when a pet parent initiates a booking, their payment is authorized but they're not actually charged until you accept.

2. Custom Quotes - You create personalized quotes during messaging conversations with pet parents. After understanding their specific needs, you can send a customized quote for the exact amount you want to charge.

You can offer both at the same time. Pet parents can book directly from your packages, or you can send them custom quotes in conversation. If you prefer that pet parents contact you first before choosing a package, check 'Opt-out of Book Now' on your Pricing Packages page—your listing will then show 'Get Custom Quote' instead of 'Book Now'.

Use Pricing Packages when: Your pricing is standardized and you want to offer the same options to all customers. Pet parents can browse your packages and book directly from your listing.

Use Custom Quotes when: Your pricing is more customized and you need to offer unique pricing to each pet parent. Custom quotes are particularly useful when: you need to collect a deposit and then a final balance payment; you need to collect any additional payment from a pet parent; or your service pricing varies based on factors like distance, pet size, or specific requirements.

You can offer both at the same time—pet parents can book directly from your packages, or you can send them custom quotes in conversation. If you prefer that pet parents contact you first before choosing a package, opt out of Book Now on your Pricing Packages page.

You can add, edit, and delete pricing packages by going to https://www.petworks.com/pricing-packages while logged in. Pricing packages are ideal when your pricing is standardized. You can set a price, description, and optionally configure a deposit percentage for each package.

Custom quotes allow you to send personalized pricing to a pet parent based on their specific needs. When you're in a conversation with a pet parent, you can click the 'Send Custom Quote' button to create a quote with a custom price, description, and optional deposit amount. The pet parent will receive a notification and can accept and pay for the quote directly through the platform. Custom quotes are great for services that don't fit standard pricing packages, multi-session deals, or when you need to factor in travel distance or special requirements.

If you prefer that pet parents cannot initiate bookings directly and must contact you first, you can opt out of Book Now on your Pricing Packages page. Check the 'Opt-out of Book Now' option there. When enabled, your listing will show a 'Get Custom Quote' button instead of 'Book Now' even if you have pricing packages—pet parents will message you first, and you can send them a custom quote after understanding their specific needs.

You can configure deposits when creating a pricing package or sending a custom quote. When setting up a pricing package, look for the deposit option where you can specify a deposit percentage (e.g., 50%). For custom quotes, you can enter a specific deposit amount. When a pet parent books with a deposit, they pay the deposit upfront when booking, and you can request the remaining balance later through your dashboard. Deposits are especially useful for high-value services, pet transportation, or when you want to secure a commitment before the service date.

Once you enroll in online payments, pet parents book you online using Visa, Mastercard, American Express, or Discover. Our payments are powered by Stripe.

Balance payments allow you to collect a deposit upfront and the remaining balance later. When you create a pricing package or custom quote, you can set a deposit amount or percentage. The pet parent pays the deposit when they book, and you get paid that amount when you accept. After the deposit is paid, a 'Pay Balance' link is automatically posted in the conversation for the pet parent to use when they're ready to pay the remaining balance. This is useful for services like pet transportation, multi-session packages, or any situation where you want to secure a booking with a partial payment first.

Recurring payments let you offer a repeating service (e.g. weekly training or monthly grooming) and charge the pet parent automatically on a schedule you choose. When you create a custom quote, you can check 'Set up recurring payments,' then set the frequency (weekly, bi-weekly, or monthly) and how many payments (e.g. 6). The first payment is charged when they accept the quote; later payments are charged automatically on the schedule. The pet parent's card is saved securely and charged each time—no need for them to pay again manually.

Recurring payments and deposit + balance are separate options and can't be combined on the same quote. Use recurring when the service itself repeats (e.g. weekly walks, monthly nail trims). Use deposit and balance when it's a one-time service and you want an upfront deposit with the rest due later. For quotes of $500 or more, deposit and balance is required and the recurring option is not available.

In the conversation for that booking, the transaction details show the recurring plan: status (active, paused, or completed), how many payments have been made, the next charge date, and the amount per payment. Petworks admins can also see all recurring custom quotes and their status in the admin Custom Quotes page.

Yes. Pet parents can cancel future recurring payments at any time by contacting [email protected]. Once they cancel, no further charges will be made. They're still responsible for any payments that were already processed.

When you create a booking with a deposit, you choose when the balance is due: either a specific date or 'at the time of service'. Here's when pet parents receive balance payment reminders:

If you set a specific due date: Pet parents receive reminder emails 3 days before, 1 day before, and on the due date itself.

If you select 'at the time of service': If the pet parent has scheduled an appointment through Petworks, we use that appointment date to send the same reminders (3 days before, 1 day before, and on the appointment date). If no appointment has been scheduled yet, reminders will be sent when you or the pet parent marks the booking as complete.

When the booking is marked complete: If the balance hasn't been paid yet when the booking is marked complete by either you or the pet parent, Petworks automatically sends a balance payment notification at that time.

Pet parents can also pay the balance anytime using the 'Pay Balance' link in their conversation - they don't have to wait for a reminder.

We set a $50 minimum for first-time bookings when the booking is a single one-time payment (no recurring plan). This helps ensure pros are fairly compensated and supports the platform. The minimum does not apply in two cases: (1) Re-bookings with existing clients have no minimum. (2) Recurring payment custom quotes have no minimum—so you can offer lower per-payment amounts (e.g. $20 per week for 12 weeks) for first-time pet parents. For a one-time custom quote with no deposit and no recurring payments, the first-time minimum is $50.

We use Stripe to handle all of our payment processing. They are the industry leader in online payments with over $12 billion in annual revenue, and top level security & encryption in place. Their clients include Amazon, Google, and Shopify - just to name a few. You would be providing your information to Stripe, not to Petworks.

Unfortunately, you won't be able to list your services with Petworks without enrolling in our payment system.

You have 3 days. It's important that you respond within this timeframe because if you don't do so within 3 days, the transaction will automatically be cancelled and the pet parent will not be charged.

Yes, you have the option to accept or decline a booking. If you decline the booking, the pet parent's credit card will not be charged. We recommend communicating directly with pet parents if you decline a booking due to a conflict with date or time. You may be able to reschedule or propose a new plan of action.

When a pet parent books your service and you accept the booking, their credit card is charged. The funds typically become available in your Stripe account within 2 business days. Petworks then initiates the transfer to your bank account, which takes an additional 1-2 business days. In total, expect funds to arrive in your bank account within 4-5 business days after accepting a booking. Your very first payout may take an extra day or two as Stripe verifies your account. Premium members get instant payouts - same day, usually within minutes! Please note that if you're a pet transportation service or a flight nanny, you get paid after you've provided the service to the pet parent who booked you.

Petworks pays you once you've provided the transport service to the pet parent who booked you. All expenses you incur in order to prepare for transport (this includes airline ticket purchases) and during the actual transporting of the parent's pet(s) are your responsibility to cover. Petworks is not in the business of lending or 'fronting' money in order for you to operate your pet transport business. Once you've completed the transportation of the pet parent's pet, Petworks will securely transfer the pet parent's payment into your bank account on file. The funds will then reach your account in two business days.

This guidance is for flight nannies (and similar transport where you buy a ticket). Here's the recommended approach:

1. Get a price on a ticket from the airline. Look up the cost for the flight(s) you need.

2. Decide how much you want to earn in profit for the entire trip.

3. Send a custom quote to the pet parent with a non-refundable deposit and a final balance. Set the non-refundable deposit to cover (a) the cost of the airline ticket and (b) the Petworks booking fee. Set the final balance to the remaining amount the pet parent will pay you so that you earn the profit you wanted.

4. Explain to the pet parent that pricing is time-sensitive — airline ticket prices change frequently, so they should book and pay the deposit promptly if they want to lock in the quote.

5. Once the pet parent books and pays the deposit, purchase your airline ticket right away so the price doesn't change before you fly.

It's important to keep your banking information up to date, as this is how Petworks pays you when pet parents book your services. Here's how to update it: 1) Go to your Petworks Account Page; 2) Click on the 'Accept Payments' link; 3) On the next page, you can edit and update your banking information; 4) At the bottom of the page, click on the 'Verify Details' button; 5) Follow any additional instructions provided. If you have any trouble updating your information, contact [email protected] for assistance.

You can view all your bookings and transactions in the Bookings tab of your pet pro dashboard. This section shows your complete booking history including pending, accepted, completed, and canceled bookings. You can see details like the pet parent's name, service booked, date, and payment amount. For record-keeping and accounting purposes, you can also download your transaction history as a CSV file (for spreadsheets) or PDF document. This is helpful for tracking your earnings, preparing taxes, or keeping business records.

Once you are enrolled in the Petworks booking program (powered by Stripe), the booking fee will be automatically be withheld from your payout. This will happen automatically.

If you need to cancel a booking, you can do so directly from the booking page. Go to the conversation for that booking and click the 'Cancel' option. You'll be asked to provide a reason for the cancellation - this helps the pet parent understand and also helps Petworks support process any refund requests. Once you submit the cancellation, Petworks support will be notified and will review the situation to determine if a refund to the pet parent is warranted based on your refund policy and the circumstances. If a refund is approved, we'll process it through Stripe and send the pet parent a confirmation email. If you need to issue a refund without canceling (for example, a partial refund or refund for a different reason), email [email protected] with the details.

You can set up a custom refund policy that will be displayed to pet parents before they book and when they consider canceling. Go to your pet pro dashboard and look for the Refund Policy section in your settings. There you can specify your cancellation and refund terms - for example, 'Full refund if canceled 48 hours before the appointment' or 'No refunds within 24 hours of scheduled service.' Your policy is saved at the time of booking, so pet parents can reference the policy that was in effect when they booked. Having a clear refund policy sets expectations upfront and helps avoid disputes. When a pet parent cancels, Petworks support reviews your refund policy along with the cancellation reason to determine if a refund is warranted.

A good refund policy should be clear and fair to both you and the pet parent. Consider including: 1) How far in advance a pet parent must cancel to receive a full refund (e.g., 24 hours, 48 hours, 7 days); 2) Whether you offer partial refunds for late cancellations; 3) Your policy for no-shows; 4) Any exceptions (e.g., emergencies, weather). Being transparent about your policy builds trust with pet parents and protects your time. Remember, pet parents will see your refund policy before they book, so make sure it's professional and reasonable.

If a pet parent feels that your service has not been delivered as promised, they have the right to dispute it. We recommend communicating directly with the pet parent to find out what went wrong and how best to move forward. Our team will also be notified, to help you and the pet parent navigate the situation and find a solution quickly.

If your unique service is missing from our website, please send us an email and let us know what you're all about! In the meantime, you can always create a listing under the 'Other Pet Specialities' category. This category holds some of our most unique pet services that may not be as well known or frequently used - but that doesn't make them any less special!

After a pet parent has booked and used your services, they will have the option to write a review and rate the quality of their experience with you. To leave a review, the pet parent needs to mark the booking as complete in their account. Once they do, they'll be prompted to leave a star rating and written review. These reviews are displayed on your listing and help other pet parents decide to book you.

Yes! Petworks automatically sends reminder emails to pet parents encouraging them to mark their booking complete and leave a review. These reminders are sent after the service date has passed. However, the pet parent must take action to leave the review - we can't force them to do so. If you've provided great service and would like a review, you can also politely ask the pet parent directly via message to mark the booking complete and share their feedback.

Here are some tips to get more reviews: 1) Provide excellent service - happy clients are more likely to leave positive reviews; 2) After completing a service, send a friendly follow-up message thanking the pet parent and politely asking them to leave a review if they were satisfied; 3) Make it easy by letting them know they just need to mark the booking complete in their Petworks account; 4) Respond professionally to any reviews you receive - this shows future clients you're engaged and care about feedback. Remember, Petworks also sends automatic reminders to pet parents to leave reviews.

Yes, if you have a Premium membership! One of the benefits of Premium is the ability to import testimonials and reviews from clients who booked you outside of the Petworks platform. This helps you showcase your experience and build trust with new pet parents, even if you're just getting started on Petworks. To import outside reviews, go to your dashboard and look for the testimonials or reviews section.

Yes, you can respond to reviews left on your listing. Responding to reviews - both positive and negative - shows pet parents that you're engaged and care about feedback. For positive reviews, a simple thank you goes a long way. For negative reviews, respond professionally and constructively, addressing any concerns raised. Your responses are visible to other pet parents viewing your listing.

Our pet parents find us primarily through Google and Facebook - though we are ramping up our marketing on Instagram, Twitter, and LinkedIn as well. With Google, they may do a keyword search and one of our pages comes up or they may notice a paid ad on the right-hand side. Some pet parents view us on other websites that participate in Google's display ad network. On Facebook, people may come across our website as a result of a piece of content that their Facebook friend shared or commented on, or they may see one of our paid ads in their newsfeed.

Petworks is a nationwide platform, with pet professionals listed in every state of the U.S. When pet parents want to find a pet pro, they simply choose a category and explore the list of professionals near them!

We are currently focused on building up our community of pet pros and pet parents within the United States. For this reason, we're only looking for pet lovers in the United States to join us (for now!)

Setting a service radius is important if you offer local or regional pet care services. It helps ensure you only get contacted by pet parents within a certain distance from your business location. Here's how to set it up: 1) Go to your Petworks listing page and click 'Edit Listing'; 2) About 1/4 of the way down the page, you'll find the service radius option where you can select a distance (e.g., 10 miles, 25 miles, 50 miles); 3) If you offer remote consultations or serve pet parents anywhere, you can select 'Any Distance' to remove distance limitations; 4) Scroll to the bottom of the page and click 'Save'. Once set, pet parents outside your service radius will be less likely to contact you for in-person services.

Intake forms let you collect information from pet parents before or after a booking - things like pet health history, dietary needs, emergency contacts, or any custom questions you need answered. Instead of asking pet parents to print, fill out, scan, and upload a paper form, they can fill out your intake form directly online. To create an intake form: 1) Open a conversation (e.g. from your Inbox) and click the intake form icon (clipboard) in the message toolbar; 2) In the modal, click 'Create New Form' (or 'Create your first form' if you have none yet); 3) Give your form a title (e.g., 'New Client Intake Form' or 'Pet Health History'); 4) Add your questions - you can use short text, paragraph text, multiple choice, or yes/no question types; 5) Mark questions as required if they must be answered; 6) Save your form. You can also go to your Intake Forms page (via the link in that same modal, or at /user/your-username/intake_forms) to create or manage all your forms. You can create multiple forms for different purposes.

Once you've created an intake form, you can send it to pet parents during your messaging conversation. Here's how: 1) Open your conversation with the pet parent; 2) Look for the intake form icon (clipboard icon) in the message toolbar; 3) Click it and select which form you want to send; 4) The pet parent will receive a link in the conversation to fill out the form. They'll also get an email notification. Once they complete it, you'll be notified and can view their responses right from the conversation. This is much easier than asking them to print, fill out, scan, and upload a paper form!

When a pet parent completes an intake form you sent them, you'll receive a notification and see a message in your conversation. To view the completed form: 1) Click the form link in your conversation; 2) You'll see all their responses laid out clearly. If you need to keep records or share the form with your team, you can export completed forms to PDF or CSV format using the export buttons on the form view page. This makes it easy to maintain client records or print a copy for your files.

You can edit or delete intake forms in two places. 1) From a conversation: Click the intake form icon (clipboard) to open the 'Select Intake Form' modal. Next to each form you'll see an Edit (pencil) and Delete (trash) icon. Click Edit to change the form right there in the modal—when you're done, click Back to return to the form list without leaving the conversation. Click Delete to remove a form (only forms that haven't been sent can be deleted). 2) From your Intake Forms page: Open the intake form icon in any conversation and use the link to 'My Intake Forms', or go to your account and open Intake Forms from your settings/menu. On that page you'll see the same Edit and Delete links for each form. Forms that have already been sent to a pet parent show as 'Active' (green) and can no longer be edited or deleted—this keeps their responses intact. If you need to change something after sending, create a new form and use that for future conversations.

Yes! In addition to intake forms, Petworks supports file uploads in conversations. Pet parents can attach documents like vaccination records, medical history, or any other files directly in messages. However, intake forms are often more convenient because pet parents can fill them out online without needing to print anything. For documents that already exist as files (like vet records or certificates), the file upload feature works great. For collecting new information or answers to your specific questions, intake forms are usually the better choice.

The Petworks Concierge is our dedicated support team that helps connect pet parents with the right pet pro. Here's how it benefits you: 1) Auto-matching: When a pet parent contacts a pro but might benefit from more options, the Concierge may automatically add you to relevant requests if you're a good match based on category, location, and experience. 2) Follow-ups: The Concierge follows up with pet parents to encourage them to respond to your messages and complete bookings. 3) Booking reminders: If a pet parent receives a custom quote from you, the Concierge may nudge them to review and book if they haven't responded. 4) Congratulations & support: When you get a booking, the Concierge sends you a message with helpful reminders about next steps like scheduling. Premium members also get a dedicated Concierge representative for personalized support.

Petworks may automatically add you to pet parent requests through our Auto-Add feature. This happens when: 1) A pet parent contacts a pro in your service category; 2) You're within the appropriate distance (30 miles for local services, nationwide for national services); 3) You have an open listing with payments enabled; and 4) You haven't been contacted by this pet parent before. The system adds up to 3 additional pros to help pet parents find the best match. Premium members are prioritized for auto-add inclusion. When you're added, you'll receive the pet parent's original message and can respond just like any other inquiry.

Yes! Petworks actively helps move conversations toward bookings through several automated reminders: 1) Initial follow-up: After a pet parent contacts pros, the Concierge checks in to see if they need help choosing. 2) Response reminders: If a pet parent hasn't heard back from pros, we let them know we'll send reminders on their behalf. 3) Custom quote nudges: If you send a custom quote and the pet parent hasn't booked after a couple hours, we may send a friendly nudge encouraging them to review it. 4) Hot lead follow-ups: For conversations that look promising, we send personalized follow-ups to help close the booking. These reminders are sent by the Concierge and are designed to be helpful without being pushy.

Absolutely! When a pet parent books your services, you'll receive: 1) An email notification with booking details; 2) A notification in your Petworks inbox; 3) A message from the Petworks Concierge congratulating you on the booking and reminding you to coordinate scheduling with the pet parent if needed. You can also see all your bookings in the Bookings tab of your account. Make sure your notification settings are enabled so you don't miss any new bookings.

Yes, assuming you are already logged into Petworks, you can create an additional listing. Please keep in mind that in order to qualify for a 2nd listing page, you need one of the following: A) A separate physical business location which is at least 75 miles from your current location OR B) A different pet care category than what you already have listed in your original listing. This can be in the same location.

We pride ourselves on creating a platform for useful, original, and information-rich content that is driven by pet industry pros like yourself! After all, you are the experts - and we can all learn a lot from you! If you have a piece of content to contribute, please send it to [email protected] and we'll happily review it. The format can be Microsoft Word, Google Doc or PDF. Typical posts are about 1,000 words (but we're flexible!). Be sure to include 1-3 photos with the article along with author bio and author thumbnail photo. If your piece is selected for publication, your services and published post may receive additional promotional credit from us on Facebook, Twitter, Instagram and more!

Please drop an email to [email protected] and we'll get it taken care asap. We can't promise we won't try to talk you out it!

To update your credit card information for your Petworks membership, please send an email to [email protected] and we'll send you a secure link to update your billing information. We'll get that to you as quickly as possible.

Here's the steps to reset your password so you can login: 1. Make sure you are logged out of Petworks by clicking https://www.petworks.com/logout 2. Then click the 'Lost Password' link here: https://www.petworks.com/login?lost_password 3. Enter your email address 4. Check your email inbox for an email with the subject line 'Reset password instructions'. That will contain a link to reset your password.

The Petworks platform is nationwide, but we are based in Connecticut.

Instant payouts are a Premium membership benefit. If you're a Premium member and instant payouts aren't working, it's likely because your bank account doesn't support instant transfers. You can check your bank account's status on the Accept Payments tab in your account settings - it will show whether your bank supports instant payouts. If your bank doesn't support instant payouts, you have two options: 1) Add a debit card instead of a bank account - debit cards almost always support instant payouts; 2) Switch to a bank that supports instant transfers. Common banks that support instant payouts include Chase, Bank of America, Wells Fargo, and most major national banks. If you're not yet a Premium member, you can upgrade at your Membership Settings page.

Petworks uses Stripe to process payments, and Stripe handles 1099-K reporting. Whether you receive a 1099-K depends on federal and state thresholds.

Federal threshold: A 1099-K is only required if you have BOTH gross payments exceeding $20,000 AND more than 200 transactions in a calendar year.

State thresholds: Some states have lower reporting requirements. If your primary address is in one of these states, you may receive a 1099-K even if you don't meet federal thresholds: California, DC, Maryland, Massachusetts, Montana, North Carolina, Vermont, Virginia ($600); Illinois ($1,000 + 4 transactions); New Jersey ($1,000); Arkansas ($2,500).

States not listed above follow the federal threshold. If you meet either the federal or your state's threshold, Stripe will file a 1099-K and send you a copy. For tax questions specific to your situation, please consult a tax professional.

If you have additional questions about how things work at Petworks, please send us a message and someone will get back to you ASAP.