Frequently asked questions
What can I find on Petworks?
A better question might be, what can't you find on Petworks? Our professionals fill every niche of the pet industry - we've got pet photographers, acupuncturists, dentists, portrait artists, massage therapists, nutritionists, behaviorists - the list is endless! Whatev-fur you or your pet may need, our pros can help.
Is it free to be a member of the Petworks pet parent community?
Absolutely! We want our website to be an easy, convenient resource for you - not a stressful investment. Our goal is to connect you with reputable pet professionals. In fact, many of our pet pros offer exclusive discounts to pet parents who are members of our community!
What kind of pets do your pros serve?
When people think of pets, they often call to mind the more common ones - cats, dogs, fish, rabbits. Here at Petworks, our list goes way beyond that! Our pet pros serve all kinds of family members - whether they're furry, fluffy, feathery, scale-y, soft, spiky or slimy!
How do I find pet pros in my area?
Good question! All you have to do is decide what kind of pet pro you're looking for, click on that category on our homepage, and explore the list of pros near you! For example, if you are looking for an animal chiropractor, you would click on the 'animal chiropractic' category and our website will find a list of dedicated, passionate pros in your area. Easy, right?
What does it mean if a pet pro is certified?
A pet pro that has a check mark next to 'Certified' on their listing has verified to us that they (or their business) have received professional certifications to work with your pet in their field. You will also see that many pros have specified what kind of licensing they have by indicating if they have a Business License or are a Licensed Clinical Psychologist, Licensed Creative Arts Therapist or Licensed Mental Health Counselor (LMHC).
What is the best way to contact a pet pro on Petworks?
Once you explore our list of pros, we're sure you'll find something your pet needs - or maybe something you didn't even know they needed! When you do, the best way to contact a pro is by sending them a message. On every listing underneath a pro's profile icon on the right-hand side, there is the option to 'Send Message.' Your message goes directly to their Petworks inbox as well as their business email to ensure they don't miss it!
What happens after I submit a quote request to a pet pro?
Once you submit a booking request, each pet pro you select will respond to you with a customized message based on your needs for that service. You will receive an alert from us anytime a pet pro sends you a message - so you won't ever miss a thing!
Can I pay online?
Absolutely! Many of our pet pros have set up online payments. Pros who have the 'Book Now' link on their listing allow you to submit your payment directly through the site using Visa, Mastercard, American Express, Discover, or Diners Club. What's more - you don't have to pay any credit card processing fees because we take care of those!
Do I have to pay pet pros online?
While we do recommend that you pay pros online, it's up to you. If you would prefer to arrange a payment outside of our platform, you need to communicate directly with the pet pro to make a plan. Though we're always here to help, it's difficult for us to keep track of payments outside of our platform. So, we recommend sticking with us!
How long does it take pros to accept a booking?
Once you request a booking and submit your payment to a pet pro, they have 3 days to accept or decline the booking. If they accept, your credit card will be charged. However, the money will be held in our payment system, Stripe, until you confirm that the service has been delivered as promised. We've got your back (and your pet's too)!
What if a pet pro doesn't accept my booking?
Ah yes. Sometimes a pet pro may decide to decline your booking. Don't worry - your credit card will not be charged if this happens. Whatev-fur their reason may be, we suggest sending the pro a direct message to potentially reschedule. If not, feel free to contact our team to help you find another qualified pro for the job!
How do I mark a booking complete?
Once a pet pro has delivered their service to you successfully, you will need to log back into your account and mark the booking complete. If you don't do so after 14 days, we will automatically send the payment to the pet pro to make sure they get paid for their hard work.
What do I do if a pet pro doesn't deliver their service as promised?
Oh no! We hope this won't happen, but want to help you resolve the issue as quickly as possible if it does. We recommend communicating directly with the pet pro first, to discuss what went wrong and how best to move forward. Our team will also be notified to help you navigate the situation and find a solution.
Can I leave a review afterwards?
Yes, please do! It would be-hoof you and other pet parents to leave reviews! We are proud of the work our pet pros do and want to show our appreciation when they make a difference in the lives of your pets. If for some reason they were not up to your standards, your review helps them improve their business and guides other pet parents who are looking for the purr-fect pet pro!
How can I contact Petworks?
If you have additional questions about Petworks, by all means send us a message and we will get back to you ASAP. If, on the other hand, you prefer to speak to one of our directly, call us at (203) 450-6597 (if you get the voicemail, leave a detailed message and we will get right back to you). And for official stuff, our mailing address is 38A Grove Street, Suite 101, Ridgefield CT 06877.
For Pet Pros
What are the paw-sitives of listing with Petworks?
Good question! By joining our pet lovin' community, you get to promote your business and expand your client reach, gain more exposure for your service on social media platforms like Facebook, Twitter, Instagram, and LinkedIn, establish a web presence that demonstrates your credentials to pet parents, learn more about the pet industry by reading and contributing useful, engaging content to our site, and build relationships with other pet pros and parents alike who share your love of animals!
So how do I create a listing?
First, you'll need to create an account by going here: https://www.petworks.com/signup. Then, all you need to do is follow our simple, step by step instructions to create your listing, choose a membership plan, and start connecting with pets and their families!
How much does it cost to create a listing?
We offer pet professionals three membership plans to choose from: Pro ($9.99/month), Enhanced ($14.99/month), and Featured ($24.99/month). Your membership allows you to create and customize your listing page - which is how our pet parents will find you.
Can I include a Youtube video with my listing?
Yes, if you own either an ‘Enhanced’ or ‘Featured’ membership, then you can (and should!) include a Youtube video with your listing.
What happens after I create my listing?
Once your listing has been created, and you've added great photos, crafted a well-written description, listed your certifications, etc., then the ball is in our court. We'll do our best to send pet parents your way. Be on the look out for texts and emails with the subject line "You've Got Petworks Mail" which means a pet parent has contacted you. We recommend you whitelist the email address [email protected] so these important message alert emails don't end up in your junk/spam folder.
Can a pet parent pay me online through Petworks?
Absolutely! If you have enrolled in online payments, pet parents can pay you online using Visa, Mastercard, American Express, Discover, or Diners Club.
Do I have to enroll in online payments?
While we do recommend that our pros enroll in online payments, it's up to you. If you would prefer to arrange a payment outside of our platform, you need to communicate directly with the pet parent to make a plan. Though we're always here to help, it's difficult for us to keep track of payments outside of our platform. So, we recommend that our pros stick with us!
How long do I have to accept a booking?
You have 3 days. It's important that you respond within this timeframe because if you don't do so within 3 days, the transaction will automatically be cancelled and the pet parent will not be charged.
Can I decline a booking?
Yes, you have the option to accept or decline a booking. If you decline the booking, the pet parent's credit card will not be charged. We recommend communicating directly with pet parents if you decline a booking due to a conflict with date or time. You may be able to reschedule or propose a new plan of action.
When do I get paid?
Good question! When a pet parent books your service and you accept the booking, their credit card is charged. However, the funds are held in our payment system, Stripe, until the pet parent lets us know that the service was delivered successfully. They must mark the booking complete for the funds to be released into your bank account. However if they don't mark the booking complete after 14 days, the payment will automatically go through to you to ensure that you're paid for your hard work.
What do I do if a pet parent disputes a booking?
If a pet parent feels that your service has not been delivered as promised, they have the right to dispute it. We recommend communicating directly with the pet parent to find out what went wrong and how best to move forward. Our team will also be notified, to help you and the pet parent navigate the situation and find a solution quickly.
Does Petworks take a percentage of my bookings?
No - we don't! We know how hard you work to keeps pets and their parents happy so our mission is simple: to get you connected with more animals and their families to continue doing what you do best!
What if you don't have my category?
If your unique service is missing from our website, please shoot us an email and let us know what you're all about! In the meantime, you can always create a listing under the 'Other Pet Specialities' category. This category holds some of our most unique pet services that may not be as well known or frequently used - but that doesn't make them any less special!
How can pet parents rate/review me?
After a pet parent has booked and used your services, they will have the option to write a review and rate the quality of their experience with you, which other pet parents will then be able to see.
How do pet parents find Petworks?
Our pet parents find us primarily through Google and Facebook - though we are ramping up our marketing on Instagram, Twitter, and LinkedIn as well. With Google, they may do a keyword search and one of our pages comes up or they may notice a paid ad on the right-hand side. Some pet parents view us on other websites that participate in Google's display ad network. On Facebook, people may come across our website as a result of a piece of content that their Facebook friend shared or commented on, or they may see one of our paid ads in their newsfeed.
What geographic areas does Petworks cover?
Petworks is a nationwide platform, with pet professionals listed in every state of the U.S. When pet parents want to find a pet pro, they simply choose a category and explore the list of purr-fessionals near them!
Can I create a listing if I'm not in the U.S.?
We are currently focused on building up our community of pet pros and pet parents within the United States. For this reason, we're only looking for pet lovers in the United States to join us (for now!)
How can I contribute original content to Petworks?
We pride ourselves on creating a platform for useful, original, and information-rich content that is driven by pet industry pros like yourself! After all, you are the experts - and we can all learn a lot from you! If you have a piece of content to contribute, please send it to [email protected] and we'll happily review it. If your piece is selected for publication, your services and published post may receive additional promotional credit from us on Facebook, Twitter, Instagram and more!
What if I still have questions?
If you have additional questions about how things work at Petworks, please send us a message and someone will get back to you ASAP! If you prefer to chat on the phone, ring us at (203) 450-6597. For official stuff, our mailing address is 38A Grove Street, Suite 101, Ridgefield CT 06877.