When you book and pay through PetWorks, you're backed by Care Coverage - our promise to support both you and your pet every step of the way. Our Concierge Team offers live, human help when you need it, and you're 100% refunded for everything you paid (including Care Coverage) if a pet care professional cancels a confirmed booking. Pet parent cancellations follow the PetWorks Cancellation Policy. We're also here to help resolve booking disputes - giving you peace of mind so you can focus on what matters most: caring for your pet.
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